Help Centre

Getting Started

• What type of accounts do you offer?
• How do I open an account?
• Do you charge any annual fees?
• Is the trading platform Apple Mac compatible?

Advisory Broking

• How much is your advisory commission?
• How do I open an account?
• Do I have to have money on account to trade?
• Can you provide a stop loss facility?

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ISAs

• What is an ISA?
• What are CAT Standards?
• Why do you need my National Insurance Number?
• Can I open an ISA in joint names or for an Investment Club?

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CFDs

• What is a CFD?
• What charges are involved in trading CFDs?
• What is margin trading?
• Do I need to have previous trading experience to trade CFDs?

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Spread Betting

• What is Financial Spread Betting?
• What products can I trade using Spread Betting?
• What is a Daily Rolling Cash® Bet?
• What is a 'Stop' order?

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Broker & Intermediary Services

• What services can you offer brokers?
• What services can you offer intermediaries or agents?
• Can you customise your services for my business?
• What additional functionality will this offer me?

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Research

• Do I have to have an account to access your research?
• Can I view your Small Cap research free?
• How do I research a stock?
• How do I get a price?

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Settlements

• What is 'Settlement' all about?
• How long does a trade take to settle?
• What is CREST?
• Do you hold a CREST personal account?

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Transfers & Deposits

• How do I send you share certificates?
• How can I find the Registrar contact details to check my shares?
• How do I transfer shares to you from another broker?
• Can I hold my existing shares in my account?

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Dividends & Corporate Actions

• What are Dividends?
• What are Corporate Actions?
• How will I know when there has been a corporate action affecting my stocks?
• What types of Dividends are there?

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Complaints & Account Closures

• How do I complain?
• How do I close my account?
• What are your contact details?

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Authorised and regulated by the Financial Services Authority (Register No. 155104). Members of the London Stock Exchange, APCIMS and PLUS Markets.